What data do we collect?
How do we collect your data?
How will we use your data?
How long do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities
What data do we collect?
Personal identification information (Name, email address, phone number)
How do we collect your data?
You directly provide JTI with most of the data we collect. We collect data and process data when you:
Register online or place an order for any of our products or services.
Voluntarily complete a customer form or survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.
How will we use your data?
Provide you with service communications such as invoice reminders, order confirmations, purchased product login details, and customer service messages
Provide responses to your e-mail or online requests for products, services, support, or information
Personalize and improve your usability of our websites
To help better and optimize the performance of Services
To communicate with you
Understand and analyze your use of our services
Identification and prevention of fraud
If you agree, JTI will share your data with our partner companies so that they may offer you their products and services.
JTI retains personal information we collect from you, when we have an ongoing legitimate business need in doing so. This includes, but not limited to: providing you with requested services, to comply with applicable legal, tax or accounting requirements.
When there is no ongoing legitimate business reason to retain your personal information, we will either delete or anonymize the information.
Marketing
JTI would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop JTI from contacting you for marketing purposes or giving your data to our partner companies
JTI would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request JTI for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that JTI correct any information you believe is inaccurate. You also have the right to request JTI to complete the information you believe is incomplete.
The right to erasure – You have the right to request that JTI erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that JTI restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to JTI’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that JTI transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit www.allaboutcookies.org
JTI uses cookies in a range of ways to improve your experience on our website, including:
Understanding how you use our website
Maintaining chat conversations
Keeping you signed in
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – JTI uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – JTI uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. JTI sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The JTI website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
JTI keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on February 13th, 2020.
How to contact us
If you have any questions about JTI’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.